Candidates should understand and be able to apply and analyze the content of ISO/IEC 20000 within currently certified organizations or those wishing to implement an SMS in preparation for initial certification.
Understand the purpose, use and application of Parts 1, 2, 3 and 5 of the standard
Assist and advise organizations in the achievement of conformance to ISO/IEC 20000-1 and certification
Understand, explain and advise on issues regarding applicability and scope definition
Understand and explain the relationship between ISO/IEC 20000 and ITSM best practices
Explain and apply the requirements of ISO/IEC 20000-1
Explain the use of technology and tools to support the
Advise and assist in ISO/IEC 20000 certification readiness assessments to evaluate an SMS against the requirements of ISO/IEC 20000-1
ISO/IEC 20000 Practitioner qualification is aimed at :
Consultants involved in an SMS Implementation.
Consultants on-going activities based on ISO/IEC 20000.
After attending the ISO/IEC 20000 Practitioner you will be able to:
• Participate in or lead ISO/IEC 20000 certification projects.
• Undertake gap assessments of conformity
• Develop scoping statements and assess applicability.
• Implement a conformant SMS.
To confirm whether the candidate has achieved sufficient understanding of ISO/IEC 20000 and its application to be able to analyze and apply their knowledge to a range of activities that would support organizations in conforming to the requirements of ISO/IEC 20000-1, and achieving and retaining ISO/IEC 20000 certification.
Type: 80 MCQ
Duration: 180 minutes
Open Book: the ISO/IEC 20000 Manual only
Pass Score: 40/80 %50