(Planning, Protection and  Optimization)

Learning Objectives

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

Service design in PPO and lifecycle context

Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization

Capacity management as a capability to realize successful service design

Availability management as a capability to realize successful service design

IT service continuity management as a capability to support overall business continuity management

Information security management as part of the overall corporate governance framework

Target Group

IT professionals

Business managers and Business process owners

Individuals who require a deep understanding of how the ITIL Certificate in the Planning, Protection and Optimization processes may be used to enhance the quality of IT service support within an organization

IT professionals who are working within an organisation that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme

Operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities

Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications

Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite modules


To certify that the candidate has gained knowledge of the ITIL PLANNING, PROTECTION AND OPTIMIZATION Processes. to apply PPO practices during the service management lifecycle

The Purpose

To impart, tests, and validate the knowledge on Industry practices in service Management as documented in the ITIL Service Lifecycle core publications.

Format of the Examination:

Type: 8 Scenarios

Duration: 115 minutes

Supervised: Yes

Open Book: No

Pass Score: 28/40

Delivery: Online


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