IT Service Management

IT Service Management

Our ITSM Solution SMART Service Desk – IT Service Management, is a multi-lingual solution in English, Arabic and French, which delivers a single, integrated solution for IT Service Management, which allows you to transform your organisation from manual and labor intensive chaos to automated and streamlined processes.

Based on the ITIL V3 2013 best practices framework, and pink verified for 11 processes, our approach gives you greater IT infrastructure visibility, eliminates system downtime, ensures regulatory compliance and reduces operational costs.

Let Al Nafitha, transform the way you manage IT Services & Customer Support.

Al Nafitha offers industries best out of the box software solution that can be deployed for following modes of operations:

IT Service Management Solutions

IT Asset

Enterprise Asset Management

Case Management Solutions

With our professional team of  multilingual consultants for ITSM, ITIL, ISO 20000 and ISO 27001 based in Jeddah, Riyadh and Damman, we offer private sector and all government sector organizations, SMART Service Desk – ITSM, includes the following ITIL compliant integrated modules:   

Incident Management

Track and manage your


Release Management

Streamline your software/hardware deployment processes

Service Request Fulfillment

Track and manage your service requests, with workflow

Projects Management

Manage your projects and tasks in an integrated ITSM environment

Problem Management

Resolve problems and identify root cause

Contracts Management

Manage & Control all vender contracts documents

Change Management

Automate your IT change process with regulatory compliances.

Dash Boards

Provide summarized information to Support & IT Managers

Knowledge Base Management

Develop your own searchable knowledge base

Service Level & Availability Management

Implements service level targets as agreed from Business Units

Parts & Inventory Management

Manage Consumable Parts Inventory requests and purchasing

Customer Self Service Portal

Ensure self entry and status tracking of incidents and requests.

System Asset and Configuration Management

Manage all your IT assets and configuration items in CMDB

Automated Satisfaction Surveys

Create and publish your own surveys

Service Catalog & Portfolio Management

Design, Publish & Control the services you offer

Request For Proposal