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BMC Helix Remedy

Predictive IT service management for your modern enterprise

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BMC Helix Remedy

BMC Helix Remedy fuels your IT transformation with intelligent, people-centric user experiences that help you work smarter. Delivered in the cloud, on premises, or in hybrid environments for unprecedented choice.

BMC Helix ITSM

Service applications holistically from a single pane of glass across multi-cloud environments.

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with leading agile DevOps tools such as Jira
  • Delivered in containers to enable operational and cloud deployment efficiencies
  • Optimized for ITIL® V4

Incident & Problem Management

Create and resolve incidents faster with intelligent, context-aware, and proactive incident matching.

  • Integrate all IT service support functions including change, asset, service level, service request, identity, and knowledge management
  • Gain direct visibility into business priorities through integration with a single CMDB
  • Achieve lower call volumes with intelligent, omni-channel self-service via BMC Helix Digital Workplace
  • Align to ITIL® best practices with expert services, comprehensive training, and out-of-the-box ITIL processes

Knowledge Management

Bring key information to customers and support personnel, right where they need it.

  • Built-in Knowledge Centered Service (KCS) to help deliver fast and accurate service and support
  • Lifecycle management of knowledge articles for effective curation and up-to-date information
  • Robust multi-media content for enhanced support
  • External knowledge integrations to bring in multiple and disparate sources to help resolve issues

BMC Helix Multi-Cloud Service Management

Deliver a seamless service experience across multi-cloud environments.

  • Enjoy flexible and configurable cloud-based multi-service, multi-provider incident brokering
  • Collaborate effectively with service vendors to troubleshoot and resolve issues
  • Tightly integrate incident, problem, and change management with leading agile development solutions
  • Audit service performance capabilities to measure service integrity

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