Customer Service and Call Center

Customer support and service representatives who work in the call center field phone calls made from customers who need help addressing a specific issue. Reps will then work to solve the customer’s problem either during the first interaction or in a follow-up email or call

Genesys PureCloud

PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management

Genesys PureConnect

Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible …