A L N A F I T H A

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Genesys PureCloud

PureCloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management

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Each layer of service integrates with the others for a unified experience

PureCloud Platform provides the core architecture for all other services. This includes all of the APIs that power the browser, mobile, desktop, and telephony applications.

PureCloud Collaborate is a social media app that contains data about the people in a workplace and includes ways to connect with them, such as chat, video, and document sharing.

PureCloud Communicate adds telephony features to Collaborate, making it a unified communications solution. Features include phone, voicemail, conferencing, and transfers.

PureCloud Communicate adds telephony features to Collaborate, making it a unified communications solution. Features include phone, voicemail, conferencing, and transfers.

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PureCloud features

The PureCloud contact center service includes an agent interface, supervisor tools, automated interaction routing, outbound campaigns, scripting, and analytics.

PureCloud Communicate provides telephony features like calls, transfers, voicemail, faxing, and conferencing. Communicate also includes an auto attendant called Architect.

PureCloud Collaborate is a social media app that combines a company directory, hierarchy views, and ways to connect with people by chat, video, and document sharing.

PureCloud integrations connect PureCloud to your other tools so you can add call controls to a CRM, set up IVR data dipping, synchronize profile data, and more.

The PureCloud Platform provides the core architecture for all other PureCloud services, including the APIs that power the browser, mobile, desktop, and telephony application.

View the products and features that comprise the Genesys contact center solutions for PureCloud

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