A L N A F I T H A

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Genesys PureConnect

Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization’s needs– available to run both on-premise or in the cloud

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Genesys PureConnect is a unique all-in-one multi-channel engagement Marketing system that is simple to administer, flexible and adaptable to an organization’s needs– available to run both on-premise or in the cloud.  It enables organizations to use their customer relations processes in a comprehensive manner, enabling higher customer engagement, support, and satisfaction. Integrations with multiple systems helps streamline organizational work flows and processes in order to fully maximize resources and minimize wasted time in the workforce arena. 

Customize to meet specific contact center demands

A customer engagement platform should meet all your business needs. Proven with thousands of customers, the PureConnect platform is extremely flexible and can handle any routing or team requirements. Modify solutions, services and how you pay to meet your unique business needs, today and in the future.

Choose the tools and resources you need for your business. Don’t pay for tools you don’t use.

Scale up and down to meet seasonal fluctuations and navigate the peaks and valleys of your business.

Migrate to the cloud on your terms and when you’re ready—the same great features are available.

 

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A flexible, all-in-one CX platform that meets your needs

The demands of customer service change constantly. Customers want to engage in the channel that best suits their preferences. And for today’s customer, good service isn’t just nice to have—it’s essential. To give those customers the experience they want takes a flexible and reliable contact center platform.

Simplify management and reduce costs

Unifying communications across your company reduces complexity, simplifies administration, improves efficiency and reduces total cost of ownership. And doing all of this without disrupting existing systems is key to ensure a consistent customer experience.

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