One of the best tools we offer that you can use to map your own improvement journey is the globally recognized Best Practice Standard. The Best Practice Standard is designed to look closely at all aspects of the service desk operation including management, customer service, resources, tools, training, strategy and continual service improvement.
ISO/IEC 20000 Implementation service will allow customers to apply integrated set of management processes for the effective delivery of services to the business and its customers, and also defines a set of controls against which an organization can be assessed for effective service management, with the aim of developing and delivering high-quality technology services.
ISO 9001 is the internationally recognized Quality Management System (QMS) standard that can benefit any size organization. Designed to be a powerful business improvement tool. Our consultation service for ISO 9001 is focused on IT departments which will help IT team to improve processes, decrease waste, and deliver better customer satisfaction.
ITIL is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.