Service Level Agreements

Service Level Agreements

Critical Business Applications are meant to be up and running. If something wrong happens, it needs to be rectified quickly!

This is where we can help. With our Technical Account Managers and a 24/7 response, you know that we got your back.

Our SLAs are designed to make you get the maximum out of them while still being cost effective. They consist of Site Days, which are consumed for non-critical failures during business hours.

Moreover, Critical days, which you will be granted a 24/7 support. At any point of time, you can use these days (Site or Critical) for deployment, planning or any project that falls within the scope of the SLA.

These editions are designed to provide our customers with the maximum ROI over time. Please feel free to contact us for more details and pricing.

There are three versions of the SLA :

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