CPDE

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CPDE

Certified Process Design Engineer

Learning Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components of this certification:

Foundational knowledge regarding IT service management process design.

Defining and analyzing customer requirements.

Quality management principles.

Defining and documenting processes.

Assessing process maturity.

Process design and improvement tools and techniques.

Managing organizational change.

Evaluating and selecting IT service management technologies.

Target Group

The target group of the Certified Process Design Engineer (CPDE)SM certification is:

Individuals who have attained a foundation-level certificate in IT service management (ITIL, COBIT, ISO/IEC 20000, and Microsoft Operations Framework (MOF).

Individuals who have a background in project management and seek an understanding of process design and management techniques.

Individuals who require a deep understanding of process assessment, design, implementation, integration and management techniques and how they may be used to enhance the quality of IT service management processes within an organization.

IT professionals that are working within an organization that has adopted one or more IT service management or quality management frameworks or standards and seek an understanding of how to use frameworks as part of a continual improvement program.

BENEFITS

  • Increased self esteem – looking back on your record of achievements boosts confidence.
  • Potential financial reward as evidence of CPD could support a claim for promotion.
  • Helps with analytical thinking – about your job; the work you do and how you do it
  • Opportunity to enrich and develop your existing role
  • Career development – identify skills gaps and learn new skills to move your career in direction you’d like it to go
  • Encourages creative thinking

The PURPOSE

To impart, test, and validate knowledge on best practices in the assessment, design, implementation, integration and management of IT service management processes. 

Format of the Examination:

Type: 10 MCQ

Duration: 150 minutes

Supervised: Yes

Open Book: No

Pass Score: 35/50

Delivery: Paper BASED

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Call Center: 8002460008

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