ITIL 2011 Foundation

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ITIL 2011 Foundation

Learning Objectives

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Service management as a practice (comprehension)

The ITIL service lifecycle (comprehension)

Generic concepts and definitions (awareness)

Key principles and models (comprehension)

Selected processes (awareness)

Selected functions (awareness)

Technology and architecture (awareness)

Target Group

The target group of the ITIL Foundation certificate in IT Service Management is drawn from:

Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement program.

This may include but is not limited to, IT professionals, business managers and business process owners.

BENEFITS

To certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.

The Purpose

To certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management

Format of the Examination:

Type: 40 MCQ

Duration: 75 minutes

Supervised: Yes

Open Book: No

Pass Score: 26/40

Delivery: Online

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