ITIL 2011 RCV

ITIL 2011 RCV

(Release Control and Validation)

Learning Objectives

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

The importance of ITIL release, control and validation while providing service.

How all processes in ITIL release, control and validation (Change Management, Change evaluation, Service asset and configuration management, Service validation and testing, Release and deployment management, Request fulfillment and Knowledge Management) interact with other service lifecycle processes?

Release, control and validation process roles and responsibilities

Technology and implementation considerations

Challenges, critical success factors and risks associated with ITIL release, control and validation

Target Group

IT professionals, Business managers.

Business process owners.

Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.

IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.

Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities.

BENEFITS

To certify that the candidate has gained knowledge of the ITIL Release Control and Validation Processes. to apply RCV practices during the service management lifecycle

The Purpose

To impart, test, and validate the knowledge on industry practices in SERVICE MANAGEMENT as documented in the ITIL Service Lifecycle core publications.

Format of the Examination:

Type: 8 Scenarios

Duration: 115 minutes

Supervised: Yes

Open Book: No

Pass Score: 28/40

Delivery: Online

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