NetSupport ServiceDesk

NetSupport ServiceDesk Overview

The availability of mission critical systems is key to the success of any modern organisation and to the productivity of the staff that use them. Ensuring this is the case relies on the ability of your IT support team to deliver an effective and timely response to issues as they arise.

NetSupport has over 25 years’ experience helping corporate and education customers implement effective service management practices through its range of compatible Desktop Management solutions.

As a standalone solution, NetSupport ServiceDesk ticks all the boxes as a fully functioning ITIL-compliant IT Service Management (ITSM) tool, supporting the key areas of ITIL’s best practice framework – Incident, Problem, Change and Service Level Management. It also has the added benefit of integrating easily with our IT Asset Management (ITAM) Suite, NetSupport DNA, and remote access solution, NetSupport Manager, to give support teams a complete network management toolkit.

Ideally suited for small and medium sized organisations, yet fully scalable for the larger enterprise, NetSupport ServiceDesk has been developed to minimise the amount of system downtime whilst providing effective support for all users of IT assets.

Browser-based

Knowledge

Customise

Efficiency

Reports

Productivity

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As an entirely browser-based solution, NetSupport ServiceDesk is easily integrated into your existing IT infrastructure, providing your customers and service desk operatives with a quick and convenient system for initiating, tracking and resolving reported incidents.

With an intuitive multi-lingual and fully customisable interface designed for both desktop and tablet platforms, automated workflow and email processing and a wealth of reporting options, NetSupport ServiceDesk rises to the challenges that face the modern service desk.

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