Case Management Software

SMART Citizen Case Management Software

SMART’s Citizen Case Management Software bridges the gap between government and citizens. With our case management software citizens in need of help can communicate more effectively with local government services that provide services in English and Arabic.

With our SMART citizen case management tools, we provide a highly personalized timely and convenient service for citizens and a streamlined and highly effective communication platform for government sector officers or workers.

Improved interaction is what our new SMART case management technology is providing to citizens and government sector service providers around the world from multiple platforms such as:

Self Service Web Portals

Email Case Communication

Chat Interactions

Mobile Applications

Social Media

Our solutions are offered on both on premise and cloud-based platforms, which provide flexible, robust and intuitive IT systems. We ensure we offer rich, personalized experience that allows citizens to access information and services “anytime, anywhere”

Some of the benefits with SMART Case Management Software solution of Nafitha are:

Increase citizen satisfaction

Improve efficiency

Improve communications

Reduce number of complaint calls

Improve resource utilization

Identify problem areas in citizen services

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