How long does deployment take?

Most projects complete in 2-3 weeks, depending on scope, integrations, and data flows.

Do you support PDPL compliance?

Yes. We design processes aligned with PDPL and can support documentation & controls.

Which CRMs and ITSM tools are supported?

Salesforce, Dynamics 365, ServiceNow, Zendesk, Freshdesk, and ManageEngine. Others via API.

Can we start with a pilot?

Absolutely. We can scope a pilot to validate flows and success metrics before full rollout.

Zoom Contact Center — Alnafitha

Zoom Platinum Partner • KSA

Zoom Contact Center, delivered locally in Saudi Arabia

Name: Zoom Contact Center Implementation (KSA)
Brand: Zoom
Availability: InStock

Go live in weeks with AI routing, omnichannel, and real‑time analytics—aligned with PDPL and enterprise security requirements. We help you model ROI, integrate with your stack, and train teams for adoption.

99.99% SLA PDPL‑aligned Voice/Chat/Email/WhatsApp Native CRM integrations Arabic/English UX Hosted in Saudi Arabia

Trusted by teams in KSA

Enterprise

Government

Retail

Banking

Healthcare

Book a 15‑min assessment

Includes ROI model, pricing & timeline

Capabilities & Benefits

Everything your team needs to deliver fast, personalized service across channels—while giving leaders the visibility to improve operations and customer satisfaction.

AI routing

Intent & skill‑based distribution, priority queues, and callbacks reduce wait times.

Omnichannel

Voice, chat, email, WhatsApp & social in one agent console for consistent CX.

Analytics

Real‑time dashboards, wallboards, QA scoring, and sentiment for continuous improvement.

Workforce tools

WFM & QM features for forecasting, scheduling, coaching, and scorecards.

CRM‑ready

Native connectors and APIs for Salesforce, Dynamics 365, ServiceNow, Zendesk and more.

Enterprise‑grade

99.99% uptime target, SSO/SCIM, encryption, RBAC, and detailed audit logs.

New contact center

Launch quickly with best‑practice queues, knowledge, and reports.

Migrate from legacy

Map current flows, phase rollout, and de‑risk change management.

Add digital channels

Introduce chat, WhatsApp, and social without disrupting voice operations.

Integrations & APIs

Out‑of‑the‑box adapters plus REST APIs and webhooks keep Zoom Contact Center in sync with your CRM, ITSM, data lake, and identity provider.

Salesforce • Dynamics 365 • ServiceNow • Zendesk • Freshdesk • ManageEngine

See it in a demo

Security & Compliance

Built for enterprise requirements and aligned with PDPL expectations: data minimization, consent, and transparency.

PDPL alignment

Consent, data flows, and retention controls documented during onboarding.

Identity & SSO

Azure AD/Entra ID, Okta, and custom SAML with role‑based access control.

Reliability

99.99% uptime target and multi‑tenant cloud resiliency.

How Alnafitha helps

Assessment & Planning

Evaluate your current environment and identify improvement opportunities.

Solution Design

Build a custom architecture aligned with your goals and compliance needs.

Deployment & Integration

Seamlessly implement Zoom Contact Center into your existing ecosystem.

Training & Enablement

Ensure adoption and productivity through tailored training programs.

Performance Optimization

Monitor key metrics and continuously improve service quality.

Ongoing Local Support

Receive dedicated support to scale operations and adapt over time.

Case study

Customer spotlight

Al Tazaj (KSA)

“Alnafitha collaborated closely with our IT team to understand our requirements and goals, adhering to strict timelines and providing end‑to‑end support.”
— Al Tazaj Team

-25%

Average Handle Time

+12

CSAT points

6 wks

Go‑live time

Implementation snapshot

Discovery & design (1 week)
Pilot & integrations (2–3 weeks)
Analytics & QA setup (1 week)
Training & go‑live (1 week)

Includes knowledge transfer, cutover plan, and early‑life support.

* Timelines vary based on the scope of work.

Frequently asked questions

How fast can we go live?

Most deployments complete in 2-3 weeks depending on channels and integrations.

Do you support Arabic UX and IVR?

Yes—Arabic/English interfaces, prompts, and right‑to‑left layouts where relevant.

What CRMs and ITSMs do you integrate with?

Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Freshdesk, and more via APIs.

How do you handle PDPL requirements?

We map data flows, establish retention and consent mechanisms, and document controls.

Is migration from on‑premise systems supported?

Yes—we analyze current flows, run a pilot, and phase rollout to minimize risk.

What pricing models are available?

Zoom Contact Center is licensed per agent with channel add‑ons. We’ll share pricing bands and a tailored ROI model during the assessment.

Can we use WhatsApp and bots?

Yes—WhatsApp and web chat are available, with bot handoff and knowledge integration.

What about support and SLAs?

Alnafitha provides local support and success management; Zoom enterprise support and 99.99% uptime target apply.

Do you offer pilots or POCs?

We can run a scoped pilot (selected queues/channels) to validate KPIs before full rollout.

How do we procure?

We support direct procurement and partner frameworks; we’ll align with your vendor onboarding and compliance steps.

Ready to modernize your contact center?

Book a short assessment—we’ll share ROI model, pricing, and delivery plan.

Book my demo