Take your IT to the next level with our support plans to improve your IT services, optimize infrastructure performance, and maximize your ROI.
Take your IT to the next level with our support plans to improve your IT services, optimize infrastructure performance, and maximize your ROI.
VENDORS
BENEFITS
Save money and maximize your ROI by opting for an hourly-payment model, along with a detailed log for effort driven, instead of the old-fashioned one that costs your organization more for unused hours with no benefit.
Get the problem resolution support you look for through our support service to serve you 8×5 and 24×7 based on criticality and contract while providing problem resolution for one of our covered products.
With our IT support service, businesses can have access to subject-matter experts, who will provide comprehensive protection to your IT infrastructure in one contract, in Microsoft technologies, ManageEngine, Veeam, Veritas, PaloAlto, and Symantec.
Through our support service, you will have access to our expert team, who will provide reactive, proactive, and preventive support activities that include traditional and miscellaneous support case requests.
Based on your severity level, you will get effective response time and accessibility to your support team. The response time is tailored to resolve issues on time with no delay that may have critical impact on your service or business operations.
With our advanced plan, you get a dedicated TAM to schedule and follow up with you on the agreed roadmap to fully use and control your agreement activities.
Through our support portal, you can centrally manage service requests, instantly access our team with tangible progress insights, easily send feedback and inquiries on each activity, and smartly control SLA by minimizing operations Loss and maximizing ROI.
While the traditional customer support service approach is about the reactive fulfillment of customer needs, our modern Customer Success Services focus on the proactive guidance of customer goals support with no terminal point.
Support
Support and Deployment
Take the most out of your privately owned servers with cutting-edge technologies along with reactive and proactive support activities.
Take your IT environment to the next level with the best cloud computing technologies to benefit from flexibility, scalability, and resilience.
Support
Alnafitha IT Enterprise suppoert enables subscriber do unlimited vital tasks such accessing employees database by authorised entity or individual(s) for annual subscription fees paid down at once.
Support and Deployment
Alnafitha IT Premier Support is the next level of Support for organizations with any IT expansion or upgrading plans. Our Premier Support Plans contain Enterprise Support Plans and comprehensive planning service hours managed by a standardized, end-to-end operational model based on ITIL.
PLANS
Features | Basic | Professional | Advanced | Performance |
---|---|---|---|---|
Support Hours | 25 hours | 75 hours | 100 hours | 200 hours |
Standard Support 8×5 | ✓ | ✓ | ✓ | ✓ |
Extended Support 24×7 | ✓ | ✓ | ✓ | ✓ |
Support Portal Access and Online Chat | ✓ | ✓ | ✓ | ✓ |
Technical Account Manager (TAM) | ✓ | ✓ | ✓ | ✓ |
Infrastructure Assessment | ✗ | ✗ | ✓ | ✓ |
Cloud Migration Assessment | ✗ | ✗ | ✓ | ✓ |
Microsoft Service Disaster Recover Planning | ✗ | ✗ | ✓ | ✓ |
Advisory Cases | 0 | 0 | 2 | 4 |
Service Health Check | 0 | 0 | 2 | 4 |
Service Operation Workshops | 0 | 0 | 2 | 4 |
Critical Onsite Visits | 0 | 0 | 2 | 4 |
Regular Visits by TAM | 0 | 0 | 6 | 12 |
Service Assurance Planning Hrs | 0 | 16 | 32 | 64 |
Cloud Security Assessment | ✗ | ✗ | ✓ | ✓ |
Cloud Cost Optimization Assessment | ✗ | ✗ | ✓ | ✓ |