IT Support Service

Take your IT to the next level with our support plans to improve your IT services, optimize infrastructure performance, and maximize your ROI.

24/7 Support

Flexible Contracts

Up to 30% Saving

Dedicated Technical Account Manager

Support Portal


Capitalize on Multi-Vendor Support Services


Our IT Support service provides a unique range of benefits

Flexible Upgradeable Contracts

Save money and maximize your ROI by opting for an hourly-payment model, along with a detailed log for effort driven, instead of the old-fashioned one that costs your organization more for unused hours with no benefit.

Support Case Resolution 8×5 | 24×7

Get the problem resolution support you look for through our support service to serve you 8×5 and 24×7 based on criticality and contract while providing problem resolution for one of our covered products.

Comprehensive Multi-vendor Support

With our IT support service, businesses can have access to subject-matter experts, who will provide comprehensive protection to your IT infrastructure in one contract, in Microsoft technologies, ManageEngine, Veeam, Veritas, PaloAlto, and Symantec.

Go Beyond a Reactive Support

Through our support service, you will have access to our expert team, who will provide reactive, proactive, and preventive support activities that include traditional and miscellaneous support case requests.

Effective Response Time & Accessibility

Based on your severity level, you will get effective response time and accessibility to your support team. The response time is tailored to resolve issues on time with no delay that may have critical impact on your service or business operations.

Dedicated Technical Account Manager

With our advanced plan, you get a dedicated TAM to schedule and follow up with you on the agreed roadmap to fully use and control your agreement activities.

Interactive Support Portal

Through our support portal, you can centrally manage service requests, instantly access our team with tangible progress insights, easily send feedback and inquiries on each activity, and smartly control SLA by minimizing operations Loss and maximizing ROI.

Customer Success (Service Level Agreement)

While the traditional customer support service approach is about the reactive fulfillment of customer needs, our modern Customer Success Services focus on the proactive guidance of customer goals support with no terminal point.


Our Main Services

Alnafitha IT Premier Support is the next level of L3 support offering that is suitable for leading organizations that have IT expansion or migration plans. Find the main areas where we offer support services.


Support and Deployment

On-Premises Services

Take the most out of your privately owned servers with cutting-edge technologies along with reactive and proactive support activities.


Cloud Computing Services

Take your IT environment to the next level with the best cloud computing technologies to benefit from flexibility, scalability, and resilience.

Looking for a customized plan?

Now You can build your own


Enterprise Support

Alnafitha IT Enterprise suppoert enables subscriber do unlimited vital tasks such accessing employees database by authorised entity or individual(s) for annual subscription fees paid down at once.

Support and Deployment

Premier Support

Alnafitha IT Premier Support is the next level of Support for organizations with any IT expansion or upgrading plans. Our Premier Support Plans contain Enterprise Support Plans and comprehensive planning service hours managed by a standardized, end-to-end operational model based on ITIL.


Our IT Support Service Plans

  • Premier Support
Support Hours25 hours75 hours100 hours200 hours
Standard Support 8×5
Extended Support 24×7
Support Portal Access and Online Chat
Technical Account Manager (TAM)
Infrastructure Assessment
Cloud Migration Assessment
Microsoft Service Disaster Recover Planning
Advisory Cases0024
Service Health Check0024
Service Operation Workshops0024
Critical Onsite Visits 0024
Regular Visits by TAM00612
Service Assurance Planning Hrs0163264
Cloud Security Assessment
Cloud Cost Optimization Assessment

Interested to know more about
our Support Plans?