VENDORS
BENEFITS
Through our support service, you will have access to our expert team, who will provide reactive, proactive, and preventive support activities that include traditional and miscellaneous support case requests.
While the traditional customer support service approach is about the reactive fulfillment of customer needs, our modern Customer Success Services focuses on the proactive guidance of customer goals support with no terminal point.
Support
Support and Deployment
Support
Alnafitha IT Enterprise suppoert enables subscriber do unlimited vital tasks such accessing employees database by authorised entity or individual(s) for annual subscription fees paid down at once.
Support and Deployment
Alnafitha IT Premier Support is the next level of Support for organizations with any IT expansion or upgrading plans. Our Premier Support Plans contain Enterprise Support Plans and comprehensive planning service hours managed by a standardized, end-to-end operational model based on ITIL.
PLANS
Features | Basic | Professional | Advanced | Performance |
---|---|---|---|---|
Support Hours | 50 hours | 100 hours | 250 hours | 500 hours |
Support Portal | ✓ | ✓ | ✓ | ✓ |
Online Chat | ✓ | ✓ | ✓ | ✓ |
Standard Support 8×5 | ✓ | ✓ | ✓ | ✓ |
Extended Support 24×7 | ✗ | ✗ | ✓ | ✓ |
Technical Account Manager (TAM) | ✗ | ✗ | ✓ | ✓ |
Infrastructure Assessment | ✗ | ✗ | ✓ | ✓ |
Cloud Migration Assessment | ✗ | ✗ | ✓ | ✓ |
Disaster Recover Planning | ✗ | ✗ | ✓ | ✓ |
Advisory Cases | ✗ | 2 | 4 | 8 |
Service Health Check | ✗ | 1 | 2 | 4 |
Workshops | ✗ | 1 | 2 | 4 |
ITM Planning Hours | 24 | 48 | 96 | 192 |
Cloud and Infrastructure Planning Hours | 24 | 48 | 96 | 192 |
Unified Communications Planning Hours | 24 | 48 | 96 | 192 |
Features | Basic | Professional | Advanced | Performance |
---|---|---|---|---|
Support Hours | 50 hours | 100 hours | 250 hours | 500 hours |
Support Portal | ✓ | ✓ | ✓ | ✓ |
Online Chat | ✓ | ✓ | ✓ | ✓ |
Standard Support 8×5 | ✓ | ✓ | ✓ | ✓ |
Extended Support 24×7 | ✗ | ✗ | ✓ | ✓ |
Technical Account Manager (TAM) | ✗ | ✗ | ✓ | ✓ |
Infrastructure Assessment | ✗ | ✗ | ✓ | ✓ |
Cloud Migration Assessment | ✗ | ✗ | ✓ | ✓ |
Disaster Recover Planning | ✗ | ✗ | ✓ | ✓ |
Advisory Cases | ✗ | 2 | 4 | 8 |
Service Health Check | ✗ | 1 | 2 | 4 |
Workshops | ✗ | 1 | 2 | 4 |