Deliver AR-Based Assistance Software

Offer your customers augmented reality-based remote assistance with Zoho Lens. Right from your desk, you can look at problems in equipment at any moment, just by accessing a user’s smartphone camera. Zoho Lens’s matchless features help you see the issue, resolve it, and get things done on the spot.

AR Overlay
Remote Assistance
Product Visualization
Training and Education

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Zoho Lens Features

Zoho Lens features multiple capabilities that take your remote assistance to the next level and help you leverage interactive visual assistance tools.

Live Camera Streaming

Offer your customers impactful help through a live camera stream of their smartphones or smart glasses. The camera stream is of high definition to view issues and present instructions right from your desk.

Illustrate Using 3D Objects

Attach extra information to the ongoing stream to boost communication between technicians and end-users. Zoho Lens enables users to annotate arrows to pinpoint specific locations on the screen. Both parties can also draw on the screen using a pencil tool along with complete editing tools.

Utilize Smart Glass Support

Go beyond the traditional support and the smartphone limits to deliver distinctive support. Zoho Lens integrates with major smart glass vendors to enable technicians to get instructions while working freehand.

Capitalize on VoIP and Text Chat

Extend your interactive visual assistance capabilities by utilizing VoIP and text chat. Zoho Lens’s built-in chat eradicates the need for additional messaging apps during the session.

Freeze Camera Stream

Whenever you need to deeply explore, analyze, and discuss technical details, you can freeze the camera stream and fix it on a motionless image. You will reach insightful action when observing the issue closely.

Capture Snapshots of the Camera Stream

Capitalize on VoIP and Text Chat

Extend your interactive visual assistance capabilities by utilizing VoIP and text chat. Zoho Lens’s built-in chat eradicates the need for additional messaging apps during the session.

Freeze Camera Stream

Capture Snapshots of the Camera Stream

During the session, you can seize specific events by capturing snapshots to be saved on the cloud. This will let you analyze a specific issue further to resolve it.

Generate Session Analytics

Create session reports to provide your Super Admins with a comprehensive view of all activities implemented by organization members. The session metrics show start time, session duration, session video, session title, and operating system and IP address of the device.

Manipulate Mobile SDK

Expand your capabilities to reach customers by integrating remote assistance capabilities into your mobile app by downloading mobile SDK. This enables your end users to join a session directly from your app.

Manage Your Technicians Efficiently

Utilize your IT technicians’ skillset properly by assigning permissions and roles to some technicians. Based on your technicians’ capabilities, you can restrict some cases or issues to them. This helps deliver a unique customer experience.

What Our Clients Say

"What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner."

"Alnafitha is one of the most resourceful and professional technology partners we have done business with."

"I had a great experience with Alnafitha IT. Their products and services are top-notch, and their customer support team is friendly and knowledgeable. I highly recommend them!"

"Alnafitha IT is a professional company which have good resources to take care of your technical needs."

"Many Thanks to Alnafitha for their great support and follow up till make the project success."

We chose Alnafitha IT because of their local presence in KSA as well as a good support team. We appreciate the knowledge and experience that they have brought to our projects as well as supporting our IT needs. Specially as a Microsoft Partner they have been associated with AHG since 6 yrs. In addition their staff are professional and yet very personable, so we thoroughly liked working with them. We look forward to many more years of continued partnership. We recognize that Alnafitha IT can improve more, as someone said “Perfection is the enemy of progress” so there is always room for improvement . Good Luck Alnafitha IT.”

"Everything was great and the team were very professional and committed to their work, everything was finished on time Also, knowledge transfer went smoothly"