Establish Secure Remote Access

Build web-based remote connections with remote PCs, laptops, mobile devices, and servers with Zoho Assist. You can jack up your remote support experience with outsourced IT & MSP support, customer support, and the IT help desk.

Remote Desktop Access
Unattended Remote Access
File Transfer and Session Recording
Customization and Rebranding

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Zoho Assist Features

Zoho Assist is a remote support and access software that provides a range of features to help IT professionals and customer support teams to remotely troubleshoot issues and provide support to users.

Conduct Remote Support Session

Support your clients with on-demand or instant sessions to resolve issues with no prior installation. You can connect with them on a voice or video chat to resolve issues swiftly. Move smoothly between monitors of the desktop.

File transfer.
Reboot and reconnect.
Scheduled session.

Have Unattended Remote Access

Gaining unattended remote access enables you to manage devices located anywhere, even without having the customer available on the other end. The platform can be utilized on both Windows and Mac, added to the various deployment options.

Diagnostic tools.
Record your sessions.
Remote power options.

Utilize Screen Sharing

Collaborate with your customers in real-time for meetings, demo sessions, and training and support. Zoho Assist enables users to share their screens to collaborate online and save time for interactive communication.

Hand over the presenter role.
Draw, add text, and insert shapes.
Share screen on mobile: Android and iOS.

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Security- and Privacy-Compliant

Leverage a cloud-based solution to support your clients with Zoho Assist. Zoho Assist offers an interface that is web-based so that you guarantee security with two-factor authentication and SSL certification. It is compatible with primary anti-virus software.

Action-log viewer.
SSL and 256-bit AES Encryption.
Timeout for idle sessions.

Customize and Brand Your Support Platform

Add your technical support specialists and manage them easily with Zoho Assist. Make your account brand and maintain your identity. You can also generate elaborate reports on your sessions and customize email templates.

Embed customer widget.
Manage users and assign roles and privileges.
Design multiple divisions within your organization.

What Our Clients Say

"What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner."

"Alnafitha is one of the most resourceful and professional technology partners we have done business with."

"I had a great experience with Alnafitha IT. Their products and services are top-notch, and their customer support team is friendly and knowledgeable. I highly recommend them!"

"Alnafitha IT is a professional company which have good resources to take care of your technical needs."

"Many Thanks to Alnafitha for their great support and follow up till make the project success."

We chose Alnafitha IT because of their local presence in KSA as well as a good support team. We appreciate the knowledge and experience that they have brought to our projects as well as supporting our IT needs. Specially as a Microsoft Partner they have been associated with AHG since 6 yrs. In addition their staff are professional and yet very personable, so we thoroughly liked working with them. We look forward to many more years of continued partnership. We recognize that Alnafitha IT can improve more, as someone said “Perfection is the enemy of progress” so there is always room for improvement . Good Luck Alnafitha IT.”

"Everything was great and the team were very professional and committed to their work, everything was finished on time Also, knowledge transfer went smoothly"