Stir up Your Customer Service Operations

Maximize your agent productivity, improve customer experience, and enhance loyalty with Zoho Desk. Zoho Desk offers a context-aware help desk solution to drive business operations and transform customer service.

Ticket Management
Agent Productivity
Customization and Automation
Analytics and Insights

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Zoho Desk Features

Leverage the features of Zoho Desk to streamline customer interactions across different channels, including email, phone, chat, social media, and customer portals.

Manage Tickets and Customer Requests

Keep track of customer requests across multiple channels, brands, products, and departments. Connect with your customers via the communication channel they find suitable with Zoho Desk.

Have a self-service portal for multiple brands.
Organize your help desk to mirror your company’s structure.
Communicate through email, telephony, social media, and live chat.

Power up Your Team with AI

Offer a distinctive customer service and enable your agents to share relevant solutions from your knowledge base with your customers via Zia. Zia is Zoho’s AI-powered assistant that goes into the feelings of all conversation threads.

Get notified whenever a change happens in a ticket.
Oversee Zia’s statistics from a unified dashboard.
Zia assigns the appropriate tags for obtained tickets.

Empower Your Customers with Self-Service

Offer your customers quick help by enabling them to find answers on their own. Simply embed self-service capabilities into your website and mobile apps to let customers search for answers to frequently answered questions.

Create your own knowledge base.
Establish a community of your customers.
Create a multi-branded self-service portal.

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Enable Agents to Cheer up Customers

Leverage every means to help your agents collaborate, communicate, and enrich customer relationships. Relish the power of Zoho Desk to coordinate open tickets and enhance agent productivity. You can tailor responses using customer context, FAQs, and templates.

Manage tickets on the go.
Integrate with Zoho CRM.
Make your ticketing system efficient.

Automate All Repetitive Activities

Help your teams to manage processes and automate repetitive tasks to save time and effort. Make sure that each ticket is assigned to the right agent. Visualize the progress made on the tickets to your agents and customers to be acquainted with all incidents.

Regulate SLAs and escalations.
Stimulate workflows.
Craft layouts, blueprints, and custom functions.

Monitor Your Team’s Performance

Obtain actionable insights into your employees’ performance and generate reports. Through a brilliant dashboard, you will visualize your team’s performance and track time spent on each task and the status of tickets.

Reports and dashboards.
Time-tracking functionalities.
A mobile app for hands-on management.

What Our Clients Say

"What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner."

"Alnafitha is one of the most resourceful and professional technology partners we have done business with."

"I had a great experience with Alnafitha IT. Their products and services are top-notch, and their customer support team is friendly and knowledgeable. I highly recommend them!"

"Alnafitha IT is a professional company which have good resources to take care of your technical needs."

"Many Thanks to Alnafitha for their great support and follow up till make the project success."

We chose Alnafitha IT because of their local presence in KSA as well as a good support team. We appreciate the knowledge and experience that they have brought to our projects as well as supporting our IT needs. Specially as a Microsoft Partner they have been associated with AHG since 6 yrs. In addition their staff are professional and yet very personable, so we thoroughly liked working with them. We look forward to many more years of continued partnership. We recognize that Alnafitha IT can improve more, as someone said “Perfection is the enemy of progress” so there is always room for improvement . Good Luck Alnafitha IT.”

"Everything was great and the team were very professional and committed to their work, everything was finished on time Also, knowledge transfer went smoothly"