Capitalize on the Future of Customer Engagement with Zoho SalesIQ
Unify the power of your marketing, sales, and support teams under one roof to attract the attention of your audience. Zoho SalesIQ delivers you the digital customer engagement tools to communicate and interact with all of your site visitors at every stage of their lifecycle. It is an all-encompassing live chat and analytics platform that fosters proactive customer engagement and enables you to open up the ideal conversation at exactly the right time.
- Live Chat
- Visitor Tracking
- Integration with CRM
- Analytics and Reports
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Zoho SalesIQ for Marketing
Broaden the spectrum of your outreach marketing and audience with Zoho SalesIQ that enables you to reach and interact with a wide range of prospects beyond borders and of diverse sources via one place.
Tailor Your Messaging Approach to Grab Your Audience Attention
Keep all the visitors of your website engaged by installing automated triggers with effective scenarios. You will be able to commence chats with visitors at just the appropriate time to turn them into buyers. Pipe up a conversation with prospects by sending a message offering help to get to know your audience.
- Know Your Audience
- Use Visuals
- Use Storytelling
Evaluate the Performance of Your Content
Analyze how your content performs to extract meaningful and actionable insights from the data originated from Zoho SalesIQ. Define the direction of your prospects and understand their behavior on the website to be acquainted with their preferences.
- Visitor Tracking
- Measuring Visitor Engagement
- Analytics and Reports
Use Insights to Enroute Your Customers with Full Context
Be familiar with the behaviors of your prospects to explore the frequently visited pages. By getting insights from previous conversations, you will learn how to respond with relevant information and direct visitors to the convenient live chat agent for their needs.
- Chat History and Ratings
- Interaction Tracking
- Customer Routing Rules
Integrate Zoho SalesIQ with Principal Marketing Apps
Leverage the power of Zoho applications by connecting Zoho SalesIQ with Zoho CRM to view, add, access, and sync prospect data from both applications. This intense two-way sync guarantees to aggregate substantial data and make it easily accessible at any point. Utilizing the aggregated information due to integration, you can send targeted emails and newsletters to your prospects.
- Integration with Zoho CRM and Campaigns
- Integration with Google Analytics
- Integration with WordPress
Automate Generating Visitor Reports
Gain a list of your website prospects reported straight to your inbox. You will be able to schedule the reports to be generated and delivered in the format of your choice.
- Real-Time Visitor Tracking
- Customizable Reports
- Visualization Tools
Interested to know more?
Zoho SalesIQ for Sales
Intensify your sales channels with Zoho SalesIQ to achieve better sales and quick lead conversion. With the least effort, you will delight your prospects and promote proactive engagement.
Segment Your Leads and Match Them to the Right Sales Agent
Match the leads with the sales reps that can respond to their needs. Analyze the time spent on your content sections to direct the leads to the qualified sales specialist that can handle their issues. This also helps design the conversation scenario that grabs the attention of prospects.
- Lead Scoring
- Routing Rules
- Visibility into Agent Availability
Leave the Small Talk to a Chatbot
Build your chatbot and customize it to connect with your leads, prospects, and customers in real time via a live chat on your website. You can utilize the chatbot to engage your customers in small talks and answer their questions with the basic information you can embed in auto-responses. It is cost-effective and time efficient.
- Custmizable Chatbots
- Time Saving
- Automate Basic Inquiries
Take Advantage of a Phone Call to Enhance Engagement
Go the extra mile and make a quick call with your customer whenever needed to close the deal. Show your visitors and leads how much they are important to you by connecting with them over an audio call that you can launch right from the live chat window.
- Save Time for More Important Issues
- Gathering Valuable Data
- Quick and Accurate Responses
Get the Finest Data by Integration with Zoho CRM
Easily delve into your lead and contact details by integrating Zoho SalesIQ with Zoho CRM. This integration syncs the data between the two platforms for quick access. It enhances customer engagement and enables cross-functional performance between different teams.
- Streamlined Lead Management
- Automated Workflows
- Enhanced Reporting and Analytics
Give Your Leads Score to Prioritize Your Engagement
Pinpoint the prospects that are most probably to convert via SalesIQ lead scoring functionality. You will be able to define your own custom scoring standards to make sure of properly directing the efforts of your live agents toward genuine prospects.
- Automate Lead Scoring
- Customize Scoring Rules
- Lead Tracking
Utilize Real-Time Translation for Your Conversation
Enable your live agents to chat with your prospects in their native languages. Take advantage of SalesIQ feature of instantly translating chat messages from any language into English and translating your response back into the original language of the sender.
- Multi-Language Support
- Customizable Language Settings
- Automatic Language Detection
- Translation Quality Control
Enable Your Prospects to Restart the Conversation Directly from Your Emails
Make your email signature distinctive by adding the SalesIQ embed code to its content for your email recipients to restart the conversation. This will ameliorate your prospect experience and facilitate the way they can get back to you to have further information.
- Email Tracking
- Chat Restart
- Lead Information Capturing
Interested to know more?
Zoho SalesIQ for Support
Deliver remarkable, real-time assistance to your customers via Zoho SalesIQ by streamlining the support ticketing system.
Support Your Customers with Automated Custom Chatbots
Take advantage of automation by using a highly customizable, low-code bot builder. You can create automated assistants to answer the preliminary queries of customers, respond to small talk, offer informational articles, and more before involving a live support agent.
- Automated Responses
- Providing Personalized Recommendations
- 24/7 Support
Integrate Your SalesIQ with Your Help Desk
Merge the capabilities of Zoho SalesIQ live chat with your help desk software to enable your agents to handle the existing support tickets, create new tickets, and share screen with customers while chatting to be on the same page.
- Convert Chat to Support Tickets
- Centralized Location for Customer Interactiojns
- Identifying Trends and Patterns
Have a Seamless Experience for Your Mobile Users
Give your customers the same cutting-edge live-chat experience for mobile users to feel that they are landing on your website. Leverage Mobilisten by Zoho SalesIQ, an SDK for iOS, Android, and React Native platforms to initiate the conversation directly from your app.
- Real-Time Notifications
- Information Accessibility
- Lead Scoring
Make Use of Audio Calls for Tough Support Sessions
Reap the benefits of phone support, avoiding complex installations. Deliver a smooth experience for your customers when supporting them by having an audio session to communicate information clearly and more effectively.
- Real-Time Voice Communication
- SSL/TLS Encryption Technology
- Call Quality Analytics
Monitor Your Agents and Generate Intelligent Reports
Supervise the performance of your agents and monitor the past, active, and missed chats. You can visualize all the needed data about the chats through an easy-to-use dashboard. With just a click, you can generate reports from the feedback and reports modules with the familiar formats of CSV or XLSX.
- Metrics of Chat Volume and Response Time
- Customer Satisfaction Ratings
- Customizable Reports
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