Gain IT Service Catalog to Enable a Seamless Service Delivery

Have a centralized record of meticulous information about active IT services in conjunction with a subdivision of the IT service provider’s service portfolio as a mere reference for help desk tickets. It will be like a self-service storefront where end users and IT technicians meet to operate requests and fast resolutions according to the information showcased in the service catalog.

Enhanced Efficiency
Better Resource Management
Boosted Self-Service Capabilities

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Our Services

Alnafitha IT has a team of professionals that can ensure that information in each catalog view is relevant to stakeholders, deliver catalogue in different forms, and regularly review the catalogue for updates, changes, and retired features and functions.

Discover and Build

Leverage Alnafitha IT’s high expertise to understand your needs to have careful planning. Alnafitha IT team will align the service catalog project with the business goals and identify the index of services.

Service Level Agreement

According to each service, Alnafitha IT will lay down the service level agreement that evaluates the efficiency, effectiveness, and responsiveness of the Help Desk team.

Benefits

Having a service catalog facilitates and accelerates the process of communication between end users (internally and externally) and IT specialists to complete and resolve issues.

Assured Compliance

Service catalog provides a single location where your organization can centrally administer the list of your services. You can easily control the availability of IT services and versions, orchestrate the configurations, and manage the access permissions and privileges by individuals, groups, and departments.

Streamlined Communication

Have a well-built service catalog constitute the single platform of contact for end users to view the list of services along with their attributes like SLAs, costs, versions, and service owners. This consequently minimizes the back-and-forth communication and speeds up the onboarding process.

Standardized Service Delivery

Associate parameters with your services to standardize your service delivery across your organization. You can also consider the scenario of employee boarding. You can combine the necessary resources for a new employee, like a new workstation, an email account, and access to specific licensed software based on his department as a service offering.

Expansive Capabilities

Integrate your service catalog with the self-service portal for incident management to share knowledge articles and enlarge the scope of self-service. Service catalog helps extend your service catalog classifications to incidents, which enables IT technicians to respond effectively to incidents that affect business functions.

"What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner."

"Alnafitha is one of the most resourceful and professional technology partners we have done business with."

"I had a great experience with Alnafitha IT. Their products and services are top-notch, and their customer support team is friendly and knowledgeable. I highly recommend them!"

"Alnafitha IT is a professional company which have good resources to take care of your technical needs."

"Many Thanks to Alnafitha for their great support and follow up till make the project success."

We chose Alnafitha IT because of their local presence in KSA as well as a good support team. We appreciate the knowledge and experience that they have brought to our projects as well as supporting our IT needs. Specially as a Microsoft Partner they have been associated with AHG since 6 yrs. In addition their staff are professional and yet very personable, so we thoroughly liked working with them. We look forward to many more years of continued partnership. We recognize that Alnafitha IT can improve more, as someone said “Perfection is the enemy of progress” so there is always room for improvement . Good Luck Alnafitha IT.”

"Everything was great and the team were very professional and committed to their work, everything was finished on time Also, knowledge transfer went smoothly"