Online Instructor-Led Training

ISO 20000 Foundation Training Course (Arabic)

During this ISO 20000 Online Instructor-Led Training, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

5th and 6th of July, 2020

From 10 AM to 4 PM KSA Time

ISO 20000 Training Price

Arabic

Language

2

Days

12 Hours

Duration

Included

Exam

All

Skill Level

Why Should You Attend ISO 20000 Training?

ISO/IEC 20000 Foundation online Instructor-Led training enables you to learn the basic elements to implement and manage an IT Service Management System (ITSMS) as specified in ISO/IEC 20000. During this training course, you will be able to understand the different modules of an ITSMS, including ITSMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.

After completing this course, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Foundation” credential. A PECB Foundation Certificate shows that you have understood the fundamental methodologies, requirements, framework and management approach.

Who Should Attend?

  • Individuals involved in IT Service Management
  • Individuals seeking to gain knowledge about the main processes of IT Service Management Systems (ITSMS)
  • Individuals interested to pursue a career in IT Service Management
  • Understand the elements and operations of an IT Service Management System and its principal processes
  • Acknowledge the correlation between ISO/IEC 20000 and other standards and regulatory frameworks
  • Understand the approaches, methods and techniques used for the implementation and management of an ITSMS
  • Day 1: Introduction to IT Service Management System (ITSMS) concepts as required by ISO/IEC 20000 
  • Day 2: IT Service Management System (ITSMS) requirements and Certification Exam

The “PECB Certified ISO/IEC 20000 Foundation” exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competency domains:

  • Domain 1: Fundamental principles and concepts of an IT Service Management System (ITSMS)
  • Domain 2: IT Service Management System (ITSMS) For more information about exam details, please visit Examination Rules and Policies.

After successfully completing the exam, you can apply for the credential “PECB Certified ISO/IEC 20000 Foundation”. For more information about ISO/IEC 20000 certifications and the PECB certification process, please refer to the Certification Rules and Policies.

  • Course will be delivered in Arabic Language
  • Certification fees are included on the exam price
  • Training material containing over 200 pages of information and practical examples will be distributed
  • A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued
  • In case of exam failure, you can retake the exam within 12 months for free

About the Course Trainer

ISO 20000 Training Trainer

Ahmed Naimi

ITM Business Lead

I'm a Services Management and Information Security Management consultant with more than 18 years of hands-on experience in managing, designing and implementing ITSM and ISM Systems, and IT policies & standards. I hold diverse certifications which relate to the area of IT Service Management and Security Management ( ISO/IEC 20000-1 Lead Auditory, CQI & IRCA Certified ISO 9001:2015 Lead Auditor, ISO/IEC 27001:2013 Information Security Management Systems: Lead Implementer, Information Security Management Systems (ISMS) Auditor/Lead Auditor (BS ISO/IEC 27001:2013), Certified KPI Professional, COBIT 5 Foundation, Associate in ITSM based on ISO 20000, Consultant/Manager in ITSM based on ISO 20000) I filled Business Consultant, Services Delivery Manager, ITSM Lead Consultant, IT Manager positions in several organizations in Governmental / Private and Multinational sectors. I achieved graduate academic studies in Computer Science.

ISO 20000 Training Trainer

Ahmed Naimi

ITM Business Lead

I'm a Services Management and Information Security Management consultant with more than 18 years of hands-on experience in managing, designing and implementing ITSM and ISM Systems, and IT policies & standards. I hold diverse certifications which relate to the area of IT Service Management and Security Management.

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ISO 20000 Training Price

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