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ISO/IEC 20000 Consultation

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

ISO/IEC 20000 is the international standard specifically for IT Service Management. It describes an integrated set of management processes which form a service management system for the effective delivery of services to the business and its customers.

ISO/IEC 20000 Implementation service will allow customers to apply integrated set of management processes for the effective delivery of services to the business and its customers, and also defines a set of controls against which an organization can be assessed for effective service management, with the aim of developing and delivering high-quality technology services. 

Benefits

The benefits that you will gain upon the successful completion of the implementation of ISO/IEC 20000 standard the following:

Offers competitive differentiation by demonstrating reliability and high quality of service.

Helps leverage ITIL practices to optimize resources and processes.

Provides assurance to clients that their service requirements will be fulfilled.

Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services.

Gives access to key markets, as many organizations in the public sector mandate that their IT service providers demonstrate
compliance with ISO 20000.

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