Alnafitha IT ONE Services
Technology is the backbone of any modern business, and you need a reliable partner who can provide you with comprehensive IT support solutions. That’s why we created Alnafitha IT ONE Services, a suite of services that covers all your IT needs, from technical support to digital transformation.
- 24/7 Support
- Flexible Contracts
- Dedicated Technical Account Manager
- Support Portal
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Capitalize on Multi-Vendor Support Services
We offer a range of tailored solutions to meet your specific needs
ONE Support Services
Our 24/7 support service ensures that you have round-the-clock assistance from certified experts who cover Alnafitha supported vendors. We are dedicated to resolving your technical issues promptly, so you can focus on your core business operations.
ONE Managed Services
Extend your IT department's capabilities by entrusting us with the management of your day-to-day operations. Our team takes care of the routine tasks, allowing your in-house team to dedicate their time and expertise to strategic initiatives.
Digital Transformation Projects Support
No matter the challenges you face during your digital transformation journey, we are ready to provide the support you need at any stage. Our experienced professionals will assist you in navigating complex projects and implementing transformative solutions.
Value-Added Services
We go beyond traditional IT support by adopting a client-centric approach. Our goal is to ensure that you receive the necessary value to fuel the growth of your business. We work closely with you to understand your objectives and deliver customized solutions that align with your unique requirements.
Benefits
Looking for a support provider that can offer you flexible, scalable, and reliable support? Check the following features that set us apart from the rest:
Flexible Support Hours
We offer the flexibility to utilize support hours between technical support incidents and value-added services, allowing you to allocate resources based on your specific needs.
Scalable Contracts
Our contracts are designed to grow alongside your business. As your support needs evolve and you add new products/vendors to your environment, we automatically include them in your active support contracts, ensuring comprehensive coverage.
Reliability
We are committed to delivering what we promise. With a focus on high-quality service, you can rely on us to provide reliable and consistent support that exceeds your expectations.
Elevate Your Experience with Our Comprehensive Technical Support Services
Technical Support Services
Value-Added Services
- 24/7 Technical Support Coverage
- Initial Response Times
- Regular Resolution Status Updates
- Interactive Chat/ Online Portal
- Regular Monthly Consumption Reports
- Support portal accessible from any device
- Troubleshooting steps & Solution Documentation
- Escalation Management
- Single Point of Contact “SPOC”
- ONE contract covering Multi-Vendors Support Services
- Critical Onsite Visits “Consecutive 5 days per Visit”
- Knowledge Transfer
- Health Check
- Advisory Service
- Infrastructure Assessment and Planning
- Cloud Migration Planning Service
- Service Assurance Planning hours
- Disaster Recovery Planning
- Cost Optimization Assessment
- Training & Workshop
- Personalized recommendation for your business.
- Customer Success Manager (CSM)
- Technical Account Manager (TAM)
SUPPORT
On-Premises Services
Take the most out of your privately owned servers with cutting-edge technologies along with reactive and proactive support activities.
- 24/7 Support
- Flexible Contracts
- Up to 30% Saving
- Dedicated Technical Account Manager
- Support Portal
SUPPORT AND DEPLOYMENT
Cloud Computing Services
Take your IT environment to the next level with the best cloud computing technologies to benefit from flexibility, scalability, and resilience.
- Compute, Network, and Storage
- Identity and Security
- Web and Database
- Windows Virtual Desktop
- Backup & Disaster Recovery
- Management and Governance
Managed IT Services
Unlock the Power of Our Comprehensive Managed IT Services
Help Desk: 24/7 Support
Whether it's ticket creation, dispatching, closure, or reporting, our experienced service desk professionals are here to assist you promptly and efficiently. We prioritize quick resolution and keep you informed at every step, ensuring minimal disruption to your operations.
L2 Support Engineers
Our skilled L2 support engineers are equipped to handle IT service management (ITSM) and IT operations management (ITOM) tasks. From server configurations to capacity, asset, availability, and security management, our experts ensure that your infrastructure operates at its best.
L3 Professional Remote Support
For advanced operational support, our L3 professional remote support team is available 24/7. From infrastructure management to backup and disaster recovery/failover, we offer comprehensive assistance. Our experts conduct regular health check reports, ensuring the stability and security of your systems while keeping you informed about their performance.
Monitoring and Event Management
Our vigilant team offers 24/7 monitoring and alerting services to keep a close eye on your IT environment. With real-time updates and proactive measures, we ensure that your systems are running smoothly, minimizing downtime and maximizing productivity.
Cloud Operations
Embrace the limitless potential of the cloud with our comprehensive cloud operations services. We maintain your cloud-based systems and processes, ensuring reliability, cost optimization, and performance efficiency. Our team of experts takes care of the technical aspects, allowing you to leverage the cloud's scalability and flexibility for seamless business operations.
Unlock the Power of Alnafitha IT ONE
Our remote engineers are well-versed in these crucial domains, equipped with the knowledge and expertise to handle any challenge that comes their way.
- AWS & Azure Cloud Operations
- Microsoft 365 Operations
- Infrastructure Operations
- ManageEngine ITSM and ITOM Operations
Empower Your Business with Our Customer Adoption Services and Expert Guidance
Technical Account Manager
Guide you through the onboarding process and ensure a seamless transition to our support services. From initial setup to ongoing support, our Technical Account Managers are there every step of the way.
Customer Success Manager
CSMs serve as a single point of contact, addressing any inquiries, concerns, or complaints you may have. They proactively identify areas for improvement and work collaboratively with you to enhance your experience and satisfaction.
Recommended Action Plan
This plan outlines specific steps to enhance the utilization of your support hours, ensuring you receive maximum value and achieve your business goals. We take a proactive approach to identify potential bottlenecks, streamline processes, and implement best practices.
What Our Clients Say
Our Customers
+7000 companies trust Alnafitha IT
