Zoho CRM
The real customer centric CRM
Zoho CRM empowers a global network of over 250,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the gold standard in customer relationship management software
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Connect with your customers wherever they are
Customers have more ways to interact with businesses than ever before. Zoho CRM allows you to connect with your customers through multiple channels, all while centralizing information that empowers your sales team to have contextual, meaningful conversations with your prospects.
- Reach customers across every channel: telephone, email, live chat, and social media
- Get real-time notifications when customers interact with your business
- Measure the effectiveness of your customer communication and find the best time and channel to reach out to your customers
Core HR simplified
Say goodbye to mundane spreadsheets or rigid systems to manage HR tasks. Get smarter and more efficient software with features designed to free you from administrative work.
- An employee database that scales
- Efficient employee case management
- Smart HR workflows
- Insightful analytics
Save more time with automation
Working in sales and marketing, there’s little margin for missed follow-ups. Zoho CRM’s workflow automation makes your business hours more productive by finishing routine tasks for you.
- Automate every aspect of your business and cut out time-intensive, repetitive tasks
- Streamline your lead nurturing process and make the most of every incoming lead
- Trigger instant actions, stay on top of activities, and follow up better with workflows
Switch to smart Customer Relation Management software. Switch to Zoho CRM.
Get real-time reports and insights
From lead analytics to deal insights, activity stats, and email analytics, Zoho CRM’s advanced analytics help you monitor every aspect of your sales cycle. Create customized dashboards with analytical widgets for sales, such as charts, target meters, KPIs, and funnels. Make data-driven decisions with customizable reports, and boost your sales success with actionable data intelligence.
- Make smarter business decisions with powerful, real-time analytics
- Measure and manage your organization’s territory-wide sales performance
- rack key performance indicators, including current trends and future predictions
Performance management at its best
Enrich the talent that nurtures your business. Get insight on how each team is performing, every individual’s skills and potential, and the ways you can improve organizational performance.
- Flexible goal setting and KRA mapping
- Continuous reviews and performance appraisals
- 360-degree feedback
- Analytics to identify performance gaps
Conversational AI for smarter selling
Meet Zia, your conversational sales assistant Zia is an AI companion within Zoho CRM, and she’s here to help you manage your CRM intelligently.
- Find any information you need from your CRM data, instantly with the help of Zia, your AI-powered sales assistant
- Get advanced lead and deal predictions from Zia so that you can identify the leads that are likely to convert and ultimately close more deals
- Receive intelligent alerts, task reminders, and suggestions for the best times to contact your leads based on your past successful interactions
