Contact Sales

ManageEngine
ServiceDesk Plus

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. 

Get Quotation

Trused by the KSA's most advanced companies

aramcoLogo
download (2)
sipcheme
1280px-Anb_bank_logo.svg
شعار وزارة الحج 11
download (3)
unnamed
640-1
6e21c390eba0b2735ce8fa93f31d021c
1043444_logo_1532952231_n (1)
تحكم-e1635925908162
640
مدينة-الملك-عبدالله-للطاقة-الذرية-والمتجددة
logos_license-add-activities-12
SAIB_Logo
national-commercial-bank-ncb-vector-logo

What is ManageEngine ServiceDesk Plus?​

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.

ITIL-based features designed for your IT help desk

Service Catalog

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

CMDB

Track and manage all configuration items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

IT Project Management

Create projects, manage resources, and track progress. Integrate IT projects with requests and changes to fine-tune overall IT service delivery.

Incident Management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Problem Management

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

Change Management

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Reports

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

Integrations

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and active directory. Get what you always wanted – 360-degree visibility of your IT!

Asset Management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

What our clients say!

What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner
Nabil S. Al-SanbiIT Infrastructure & Support Manager at United Matbouli Group
Nabil S. Al-Sanbi
Alnafitha IT is a professional company which have good resources to take care of your technical needs.
Om SinghHead of IT at Saudi Gulf Airlines
Om Singh
we are currently undergoing with one project which Alnafitha IT is doing as a partner. there services are good and up to the mark.
Samir Kanta MishtsManager System Infrastructure at Saudi Gulf Airlines
Samir Kanta Mishts
Alnafitha is one of the most resourceful and professional technology partners we have done business with.
Ahmed ElFoulyIT Manager at Maghrabi
Ahmed ElFouly
Many Thanks to Alnafitha for their great support and follow up till make the project success
Mohammad HussienIT Manager at Tahakom
Mohammad Hussien
Previous
Next

Powered by

Ready to get started?

Get Quotation