Build a Distinctive, Cloud-Based Contact Center Platform

Answer the needs of your customers in a real-time manner. Get the right tools to deliver quality services and meet customer expectations. Alnafitha IT can help you build cross-channel support where you can respond to your customers via website, social media channels, and live chat.

Automatic Call Distributor (ACD).
Interactive Voice Response (IVR)
Computer Telephony Integration (CTI).
Workforce Management.

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Our Modern Workplace Partners

Our Services

Get the latest technologies to help you resolve customer issues quickly, track engagements, and retrieve interaction and performance-level data.

Simplified Implementation

Benefit from the excellent planning and implementation executed by Alnafitha IT professionals. Our team will understand your business goals and the outcomes you seek to plan for an efficient process. They will align your business goals with the contact center configuration.

Smooth Migration to the Cloud

Migrate your current contact centers from any service providers. Alnafitha IT will conduct thorough planning for the migration process and execute it with the lowest risks. No need to worry about your service availability. You will find it up and running the fastest way.

Upgrade

Gone are the days of on-premises data centers. Cloud-based contact centers are designed for the ever-changing customer expectations. Move to the cloud and Alnafitha IT will make the migration journey easier and more predictable. Minimize risks and accelerate time to maximize business value.

Seamless Integration Services

Take advantage of other applications that you daily depend on. Alnafitha IT team will apply the required integrations to bolster your agents’ performance with the right information and improve customer service. With Alnafitha IT, you can tailor your contact center and connect it with your own custom systems.

Benefits

Check common contact center capabilities that give businesses a competitive edge.

Automatic Call Distribution

Distribute customer interactions with brilliant routing based on skills. Expand routing capabilities to ensure all customers get well supported.

Interactive Voice Response (IVR)

Minimize workloads and automate customer requests with self-service options. Benefit from IVR to provide quicker resolutions.

Inbound

Offer support and respond to your customers’ needs whenever needed across multiple channels. Facilitate connecting with your business.

Outbound

Talk to your customers across multiple channels and initiate outbound campaigns to spread awareness about your business.

AI and Automation

Respond fast to customers’ needs with bot support and data-driven insights and upscale their experience.

"What I like most about Alnafitha is the service quality. We as United Matbouli Group have been working with Alnafitha for almost 10 years, and we consider Alnafitha as one of our main IT providers. I would strongly recommend Alnafitha to anyone who is looking for an IT trusted partner."

"Alnafitha is one of the most resourceful and professional technology partners we have done business with."

"I had a great experience with Alnafitha IT. Their products and services are top-notch, and their customer support team is friendly and knowledgeable. I highly recommend them!"

"Alnafitha IT is a professional company which have good resources to take care of your technical needs."

"Many Thanks to Alnafitha for their great support and follow up till make the project success."

We chose Alnafitha IT because of their local presence in KSA as well as a good support team. We appreciate the knowledge and experience that they have brought to our projects as well as supporting our IT needs. Specially as a Microsoft Partner they have been associated with AHG since 6 yrs. In addition their staff are professional and yet very personable, so we thoroughly liked working with them. We look forward to many more years of continued partnership. We recognize that Alnafitha IT can improve more, as someone said “Perfection is the enemy of progress” so there is always room for improvement . Good Luck Alnafitha IT.”

"Everything was great and the team were very professional and committed to their work, everything was finished on time Also, knowledge transfer went smoothly"